Kadri Training Pty Ltd (RTO Code 32358) with business names Universal Training Academy & Universal Training Institute Australia, henceforth referred as "UTA" is required to provide all students prior to enrolment, information on the following:
Information on training provided by UTA is available through our website, office phone or in written format. Prior to enrolling into your chosen course, ensure you have a full understanding of the structure of the course. All courses are delivered in line with the accredited course documentation utilising equipment and resources that complies with all safety standards.
A certificate will be issues within 10 working days with an option of 30 working days of completion of all required assessments for a particular course. Assessment process and requirements will be explained to you by your assessor and if you have any questions please direct it to your assessor.
Recognition of Prior Learning (RPL)
RPL is offered by UTA. Should you wish to undertake RPL please speak to UTA prior to your training.
Support Services and Special Needs
UTA will take every possible action to ensure we support you throughout your training and assessment process. If at any point througout your course you require assistance or support please discuss these needs with your trainer and we will do our best to help. If you have any special needs, including language, literacy, numeracy, mobility, visual impairement or hearing please notify staff prior to enrolment to allow us to cater for your needs. We will be able to cater for your needs but only if we are informed about them prior to enrolment.
Some of our courses are delivered via online learning & assessment. You will need access to internet, computer and/or mobile device with internet connection. If you do not have access to these please inform our staff prior to enrolment and we will make arrangements for you to access these resources at our campus.
Your Rights & obligations
As part of your training and assessment, you have various rights and obligations. We have zero tolerance towards harrasment, discrimination, bullying or any time of negative behaviour. If at anytime you feel that you are being discriminated against, bullied or in any way harrased please contact our office via email, phone call or in person. We take these matters seriously and will aim to resolve it within 5 working days. If the student's need exceeds our capacity we will seek support or refer the case to external agencies. Our staff will support the student throughout the process.
Keeping this in mind our students are required to behave in a manner which helps us maintain this policy. Any abusive behaviour including bullying, harrasment, discrimination etc will not be tolerated and may result in cancellation of enrolment without a refund or referral to external agencies.
UTA will protect all the money paid in advance by the students. UTA will refund all the money paid in advance in the highly unlikely event of us cancelling or discontinuing the course. Student will be required to make a written request for refund via email (firstname.lastname@example.org) or hand it in writting at our office. An application for a refund is addressed according to the notice given by the person making the request as follows:
A complaints procedure is available to all persons wishing to make a complaint, appeal or any other manner of objection in relation to the conduct of UTA. This can be requested by contacting our office via phone or emailing us on email@example.com. It is also available through the download section on the homepage of this website. Informal complaints should be raised first by contacting our staff via email. Formal complaints will need to be in a written format on a prescribed form. This form is available through our staff upon request or by clicking here. Appeals are available to the students in relation to academic or procedural matters. If you are not satisfied by the result of your assessment or training you can request to appeal it by contacting your assessor and requestion an appeals form. If you are not satisfied with the resolution of the complaint after following and exhausting the complaints procedure, you can contact Australian Skills & Quality Authority (ASQA) and lodge a written complaint via the online complaints form. This can be found on ASQA's website.
Collection and protection of student data
UTA will not share student data with any third party except where required by legislation and with permission of the student to which the data relates to. Students can gain access to their records by contacting the UTA offices.
Under the Data Provision Requirements 2012, Kadri Training pty ltd is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by Kadri Training pty ltd for statistical, regulatory and research purposes. Kadri Training Pty Ltd may disclose your personal information for these purposes to third parties, including:
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
UTA is obliged to provide you information about:
If you feel you have not received information on all of the above points, please ask UTA staff to explain or provide written information on the above before clicking the box below