This unit of competency specifies the outcomes required to provide a quality security service to clients. It requires the ability to identify client needs and resolve client service problems using communication and interpersonal skills. It also requires an ability to review and analyse service provision as the basis for identifying areas for improvement.
This unit may form part of the licensing requirements for those roles involving operational activities in those states and territories where these are regulated activities.
Application of the unit
This unit of competency has wide application in a range of work roles in the security industry. Work is performed under limited supervision and competency requires judgement and decision-making. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.
CPPSEC3006A Coordinate a Quality Security Service to Clients contains employability skills.