BSBFLM303C Contribute to Effective Workplace Relationships
This unit describes the performance outcomes, skills and knowledge required to gather information and maintain effective working relationships and networks, with particular regard to communication and representation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.
Application of the unit
This applies to individuals that contribute to efficient and effective work teams within the context of the organisation. They play a prominent part in motivating, mentoring, coaching and developing team cohesion through providing leadership for the team and forming the bridge between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures which require the exercise of some discretion and judgement.