About this Course Price

We face many conflicts in daily life. People manage these in many ways. Mange conflict through negotiation is very effective way. This is harmless way to managing conflict. This unit is part of the units required to be refreshed once every three years to hold Crowd Controller License in QLD.


This unit of competency specifies the outcomes required to use effective communication techniques to manage a conflict situation.  It requires the ability to assess security risk situations, accurately receive, interpret and relay information, adapt communication styles and techniques to varying social and cultural environments, and evaluate responses.


Delivery Method & Time


Face to Face

Student will be required to attend a one day training session to demonstrate competency in the unit through theoretical questions and practical demonstrations.


Online Delivery (Blended Learning)


Students can enroll now and complete the theoretical aspects through online questions and attend practical session to demonstrate competency in practical aspects of the course.


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Interest free plans are available, please contact us for more information.

State : Queensland

Fees : $125